May 15 2006

Gmail Will Not Load

Filed under: Service Providers » Email, Software » Web Applications,

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Gmail Will Not Load

Having problems loading gmail? In other words, you try to sign in to your gmail account but the page keeps loading and reloading without going anywhere? We have your solution.

Verify the security and validity of your email address

One of the first things you'll want to do is verify the current reputation of your email address. You can do this with Email Finder. It will let you search worldwide to verify the validity and reputation of your gmail address. It does a worldwide search of online databases and directories to see where your email address is being used. You can track spammers and fraudulent use of your email address this way. You can also use Email Finder to reconnect with old friends, classmates and lost business contacts; find current email, address, and phone information; and search profiles from over 20 social networks at once.

Firefox - browse faster and more securely

Once you've done a thorough check on your Gmail account, you'll want to make sure your browser is not the problem causing gmail to not load. First off, in case you're using Internet Explorer or another non-Mozilla browser and this isn't the first issue you've experienced, we recommend you check out the Firefox web browser. It's rapidly gaining market share and is being touted as one of the fastest and most secure browsers on the market. Not only that, but it's easy to use, should load your gmail account without issues, and there's a host of free plugins available to enhance your browsing experience.

Why Won't Gmail Load?

Typically this is due to firewall privacy settings. Here are a couple fixes, post below if these don't work for you and I'll provide alternate suggestions.

How do I get Gmail to Load Again?

ZoneAlarm Settings

Click 'Privacy'
Under the 'Site List,' allow 3rd party cookie control for 'www.gmail.com' and 'www.google.com.'
Clear your browser's cache, and log back into gmail.

eTrust EZ Firewall Settings

Select 'Privacy'
Add 'gmail.com' and 'google.com' to your site list.
Allow 3rd party cookie control for both sites.
Clear the browser's cache, and log back into gmail.

Diagnose the Problem

If you're still not successfully connecting to gmail try diagnosing the problem and adjusting firewall settings accordingly. As an example, in Zone Alarm you can enable the "Privacy Advisor":

Enabling Zone Alarm's Privacy Advisor

Open ZA
Click on "Privacy"
Click on the "Main" tab (next to "Site List" and "Cache Cleaner")
Under "Cookie Control," click on "Custom"
Check the box "Show Privacy Advisor" at bottom

Reload gmail and see what kind of notices pop up in Privacy Advisor dialogue (bottom right of your screen). It may say "cookies blocked," or "private headers blocked," or something similar. Depending on what it says, go to the "Site List" in ZA, click "Add," and enter "www.gmail.com." Browse to find the new entry (www.gmail.com), click on it (to select it), then click "Options" right below the Add button. Uncheck all boxes and try reloading gmail.

Add Gmail to Your Browser's List of Trusted Sites

One of our users found another solution that appears to work: adding https://www.google.com to your browser's list of trusted Internet sites. See their comment below for details.

Stuck in an infinite loading loop?

Make sure you have cookies enabled for gmail.com, and try clearing your web browser's cache. See our article on how to clear the cache in various browsers and why. If that doesn't work, browse to google.com, and in the top right corner sign out the user (if they're signed in). Then sign in yourself, and click on the "gmail" link at top left. If that doesn't work, we suggest you download and try a new browser (our recommended browser is Opera).

If you're still having issues please post below.

My Gmail Will Not Load

Submitted by a visitor from afar on Fri, 2006-11-24 22:47.

I have tried the zone alarm fixes but had no luck can you help?

Try diagnosing the problem

Submitted by alex on Fri, 2006-11-24 23:27.

Try diagnosing the problem with the new "Privacy Advisor" section I posted above.

If this still doesn't work post back here with specifics to your situation - ie. what browser are you using, what else have you tried, etc.

Good luck!
Alex

gmail email will not display

Submitted by a visitor from afar on Sat, 2006-12-09 21:46.

i have avast antivirus suite.
gmail will open, i can click on an email, but it hangs and doesn't display.
i've tried both firefox and IE and both have the same issues.

Did you try accessing Gmail

Submitted by alex on Mon, 2006-12-11 17:20.

Did you try accessing Gmail in both standard and HTML modes? You can switch them by clicking on the links in the footer:

Gmail view: standard | basic HTML

Gmail will not display email

Submitted by a visitor from afar on Sat, 2007-02-10 18:16.

I have used Gmail for over a year and never had any problems at all. Three days ago I tried signing into Gmail and I could not get into my email. It will pull up my account but will not show any of the emails. It says I have 50 emails but I cannot access them nor will they display. I have cleaned out the cookies and the browser but nothing seems to help. Any suggestions?

Very strange - what browser

Submitted by alex on Sat, 2007-02-10 19:39.

Very strange - what browser are you using? Did you try clearing the cache? It could also be a temporary problem with Google's servers. If you're still having the problem in a couple days please post back with more details.

recently

Submitted by a visitor from afar on Sun, 2007-02-11 15:39.

this happened recently but it was due to the fact that gmail had some bug where people where getting their address books stolen.

spammers wetdream!

Gmail will not display

Submitted by a visitor from afar on Thu, 2007-06-07 16:47.

Hi,
I'm using Gmail from my work computer for over a year and half and never had any problems at all. Since yesterday I get the login screen - It let me type my ID & password - hit signin and nothing happens. Blank white screen. I tried clearing out the cookies & temp files nothing seems to help.

Interestingly It works from other computer in the same work network with the same firewall settings. That pretty much explains the problem is with my computer... What else I could try?

Any suggestions?

Gmail stuck on loading

Submitted by alex on Fri, 2007-06-15 09:13.

We just received this inquiry via email and thought the solution might help others:

"All of a sudden when I go to gmail it stays stuck on loading and will lock the page up, all else on my computer works fine, Please help, I have shut off all fire walls, and still the same"

This is a common problem experienced with softwares on your computer conflicting with gmail. We recommend you use Google's troubleshooter below to diagnose the issue:

» Google Troubleshooter

Try the secure site

Submitted by a visitor from afar on Tue, 2007-06-19 06:05.

I have also been having this problem, but through their help site, got the advice to try logging in using https://mail.google.com rather than the usual http. This worked for me (Thank God!); I hope it works for you, too.

that worked!

Submitted by a visitor from afar on Tue, 2008-01-29 02:01.

Thanks man! That "https" worked.
Bene using Gmail since it started, but since a few weeks I could only use the Basic HTML version, and since a few days, I got stuck on a loading screen.
But, that HTTPS did it, it works again:)

It worked for me, too.

Submitted by a visitor from afar on Wed, 2008-04-30 07:54.

It worked for me, too. Thanks!!!! I have been trying to do some work from home since hours ago.

https works!

Submitted by a visitor from afar on Thu, 2009-12-31 23:48.

My gmail had been working, then suddenly today, it would just say "redirecting" and not go anywhere on the loading page. I'd tried everything, and then I read the link you provided and it worked. THANK YOU!

Gmail wont load in either FireFox or IE

Submitted by a visitor from afar on Fri, 2007-09-28 23:51.

Hi,

I have been using gmail for years and the last week I have been unable to load gmail on either FireFox or Gmail. The screen just continuely tries to reload. I tried the secure site and got the "Problem loading Page" response.

Any idea what has happened?? Very sad with out my gmail

Clear Your Cache

Submitted by cwd on Sun, 2007-09-30 08:00.

Try clearing your Firefox cache (Tools -> Private Data -> Check "Cache" and hit "Clear Private Data Now") and then restarting Firefox. Also make sure cookies are enabled for gmail.com.

Try https:mail.google.com

Submitted by a visitor from afar on Thu, 2007-10-04 20:40.

try https instead of http. It will work!

Thanks so much!

Submitted by a visitor from afar on Wed, 2008-01-23 18:36.

Thanks for the heads up on that one, it really does work!

Gmail will not load in Firefox

Submitted by a visitor from afar on Tue, 2008-08-19 10:21.

It didn't work for me anyway

Have tried everything, clearing cache etc. Works fine in IE it's only Firefox that's a problem ?????

Gmail will not load...

Submitted by a visitor from afar on Wed, 2007-10-10 22:44.

Well I tried all of the suggestions and nothing worked until I just realized my computer's time and clock were set 4 months ahead, I set the current date and time and Waa Laa!!! I can open gmail now...IDK how it got changed...but hope this can help somebody else!

Nothing works

Submitted by a visitor from afar on Fri, 2007-10-12 20:07.

I have tried everything suggested here.

It is just stuck on a loading loop, then finally , it goes back to GOOGLE homepage.

Everything else works fine

https is really work.

Submitted by a visitor from afar on Thu, 2007-11-15 12:58.

I try many hours and then I found this topic. So that I try https. It is really work! Thank you very much.

Gmail keeps reloading

Submitted by a visitor from afar on Sun, 2007-11-18 01:14.

Gmail keeps reloading but if I click on Use Older Version, that stops. They're doing something wierd with the latest version. I had other problems with it, also.

Gmail will not load

Submitted by a visitor from afar on Mon, 2008-01-14 07:34.

Thank you very much.
I added gmail.com and google.com to my list of sites where cookies are always allowed. Then I deleted my temporary internet files (cache). And now I can read my gmail again!
Thanks again.

To open gmail

Submitted by a visitor from afar on Fri, 2008-02-22 21:19.

Make sure your date and time are accurate. This was the problem for me. My date was off a month or so... You may also want to clear your cookies and file by going to "Tools" then "Internet Options" at the top of your browser:)

IT WORKED!

Submitted by a visitor from afar on Sat, 2008-07-12 22:32.

Unbelievable!!!
My date was wrong.
November instead of July.

I corrected that and the crazy problem was solved.
Who would have thought?

I tried EVERYTHING and nothing helped except for changing the date!

THANK YOU, THANK YOU!

Unable to open Gmail & Docs!

Submitted by a visitor from afar on Tue, 2009-12-29 13:11.

What a great forum! I too found my date was set wrong on one laptop! Changed back to current date, all is well!! Unbelievable, but thanx for your posting! Happy 2010

I've tried it ALL

Submitted by a visitor from afar on Tue, 2008-04-22 09:35.

EVERY blame thing suggested above I have tried and tried and tried. I have NO problem with gmail or yahoo mail on any other PC I use. Only have this problem with my PC at work and I really need to access my email accounts from work at times. I'm so frustrated!!! Can someone help me PLEASE?

Work blocking access

Submitted by cwd on Wed, 2008-04-23 08:18.

It's possible that your work environment is blocking access to gmail. If that's the case there's not much you can do - I suggest you contact your IT support to see what their policy is.

Same Problem

Submitted by a visitor from afar on Wed, 2008-05-21 11:24.

I have this exact same problem. It only happens at work and not all of the time. I've talked with our IT people and they say there isn't anything with them. I can connect to gmail at other places with the same laptop. Help!!!!

gmail will not load in FireFox

Submitted by a visitor from afar on Tue, 2008-05-13 09:00.

Sorry but you are wrong about FireFox. I am using version 2.0.0.14 and gmail will not load in it. Gmail works fine in MS Internet Explorer. I have cleared cookies, cleared cache and everything else, and tried to reload. I do not use any of the firewalls you mentioned. I am on a company network and the company does not block gmail. Others are using it here as well.

Personally I think it is something FireFox is doing wrong.

clear your cache

Submitted by a visitor from afar on Thu, 2008-05-22 09:53.

using firefox, trying to open gmail -- it kept loading and re-loading, without actually going anywhere. i cleared my browser cache as recommended above, and it worked! no issues now.

Neither Gmail nor Hotmail will load

Submitted by a visitor from afar on Thu, 2008-06-19 14:09.

After typing in my name/password neither Gmail nor Hotmail will load in Explorer. The screen is stuck on loading or says "JavaScript is needed." I would love some recommended steps to correct this annoying problem.

Hotmail and Gmail are not loading after McAfee installed

Submitted by a visitor from afar on Wed, 2008-07-09 10:21.

I am running Windows XP SP2. After installing McAfee both hotmail and Gmail is in loading loop. I tried using Firefox and IE, both do not work. It works when I start my machine in "SafeMode with Networking". It also works when I login to my computer using a guest account in "Normal Mode".

I have try clearing cache but still no luck. I am able to access other no authenticated site.

gmail pop up window

Submitted by a visitor from afar on Fri, 2008-09-26 02:08.

I have a TOTALLY different problem.
it happened firefox updated something.

when I typed in www.gmail.com or... the http format..
I get a pop-up window with the word OPENING on it.
this is the message on it..
it says..
----------------------------------------------
"You have chosen to open

which is a: application/octet-stream
from: http??mail.google.com

what should Firefox do with this file?
Open with |Browse|
Save File

Ok Cancel
----------------------------------------------

What the heck is it???
when I choose Open with ..and tried choosing different programs, it just saves as txt files...and that file itself doesn't even exist when I look for it..

is this a virus??? cos I scanned with 4 different programs and it I still dont get anything.

Gmail and Firefox are best!

Submitted by a visitor from afar on Sat, 2009-01-10 15:16.

I don't know what are you talking about, but Gmail and Firefox are the best email software and browser in the field. I never had problems with them and I hope I will never have.

None of those fixes works. Can't load GMAIL.

Submitted by a visitor from afar on Wed, 2009-01-28 09:29.

Hi! None of the above fixes seem to work for me. After I login I get the message copied below.

It says that the page is not available (it's in Italian since my system is in that language).

Interestingly enough, I get the same error for all Google groups as well as for all help pages.

This happens with both Chrome and IE 8. It only happens with one PC, so it's not a router problem, I think.

I have Panda Antivirus active, but cannot find anything blocking this site.

Any suggestions? This is really frustrating!

Thanks

Pagina web non disponibile.

La pagina web all'indirizzo https://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3Dhtml%26zy%3Dl&bsv=1k96igf4806cy&ss=1&ltmpl=default&ltmplcache=2 potrebbe essere temporaneamente inaccessibile o potrebbe essere stata trasferita definitivamente a un nuovo indirizzo web.

Ulteriori informazioni sull'errore
Di seguito è riportato il messaggio di errore originale

Errore 320 (net::ERR_INVALID_RESPONSE): Errore sconosciuto

Nothing works for me either... can't load Gmail anymore

Submitted by a visitor from afar on Tue, 2009-02-24 07:07.

My problem got worse gradually. First it occasionally happened that I could view my mail only in html. Now the page will not load anymore. None of the fixes work for me. I've cleared cache, checked cookies, turned off firewalls... nothing works. I cannot load Gmail. It's maddening!! What can I do?? Anyone?

Also can't load Gmail anymore

Submitted by a visitor from afar on Thu, 2009-03-26 06:33.

I have tried all of the fixes above and nothing seems to help. Gmail will not load. Please can anyone suggest other things I might try or what might be causing this problem?

Gmail only works in HTML mode

Submitted by a visitor from afar on Fri, 2009-04-03 02:41.

I had the same problems as above. My solution was to go to Google Labs (I had enabled some new features a few weeks ago). Under settings there is in an escape hatch (near the top of the page) that points you to this url: https://mail.google.com/mail/?labs=0. (This will turn off all lab features). Worked for me. Now I just need to work out how to turn some of the lab features back on without disabling the standard view.

Thank you, thank you and

Submitted by a visitor from afar on Wed, 2009-06-03 07:05.

Thank you, thank you and once again thank you.

After reading post after post, with no result, your suggestion worked!

I am using Firefox 3.5Beta4 on Windows 7 RC and I can finally get into my account again!

Gmail - username taken

Submitted by a visitor from afar on Fri, 2009-06-05 04:27.

Our old computer crashed due to being infected with thousands of viruses so we purchased a new one. Now we are trying to get into our gmail account and it will not let us. It also won't let us set up new account because it says someone already has that user name.

Restoring access to Gmail account

Submitted by cwd on Fri, 2009-06-05 04:30.

On the main gmail.com page, below the login box at the right, select "I cannot access my account." You'll be provided with various options for restoring account access. For example, if you specified an alternate email address when you first signed up you should be able to retrieve your password, which will enable you to login again.

compose mail will only load in older version now

Submitted by a visitor from afar on Sun, 2009-06-21 14:19.

On my home PC only, my gmail will only completely load 'compose mail' on the old version of gmail. On the new version, it begins to load and allows me to choose the recipient and type in the subject line, but it will not send any of the body that I type in. Any suggestions?

Gmail Won't Load

Submitted by a visitor from afar on Thu, 2009-11-19 23:18.

Go to Tools, Privacy, and then show cookies. Choose "remove all cookies." This always works for me. You may have to do this once every couple of weeks. It only takes a couple of seconds.

My gmail page is not loading

Submitted by a visitor from afar on Wed, 2009-12-02 22:20.

I'm using Firefox. and when i connect to the gmail. The logging page of gmail is not loading. I clear my all cookies but same problem. It says "Firefox can't establish a connection to the server at www.google.com"

my gmail page is not loading

Submitted by a visitor from afar on Mon, 2009-12-28 03:26.

I have uses Internet Explorer and Mozilla Firefox. My Gmail page loads the page display but does not open.

Signing Up

Submitted by a visitor from afar on Thu, 2009-12-31 01:16.

I'm already a Gmail user. I emailed an email address to see if it was available. It instantly bounced back and so when I went to create it, it didn't work. HOW DO I FIX THIS?! I NEED THAT EMAIL ADDRESS, BEFORE SOMEONE ELSE GETS IT!! -Please email finemessrecords at gmail dot com if you have the answer.

Gmail not loading

Submitted by a visitor from afar on Wed, 2010-01-13 15:51.

Using both FireFox and IE 8.0. They will not load either mail.google.com nor www.gmail.com. Both of these sites are ALLOWED in Privacy->Sites.

Gmail not loading in home network

Submitted by a visitor from afar on Mon, 2010-01-18 17:00.

Hi I have the same issue. I use my laptop at my work and home both. At my work place all sites including gmail, yahoo and msn messenger works in fine on my laptop. But when I connect to the wireless network of my home I cannot login to gmail or yahoo or even msn messenger.

It's not the problem with my home network settings either, because all the other systems in my home network can sign in to my gmail, yahoo and msn accounts. Only my laptop cannot log in to gmail from my home network!! need help on this badly!! I have tried both google chrome as well as Internet explorer! I have windows xp sp3.

Disable Firefox add-ons

Submitted by a visitor from afar on Wed, 2010-01-20 10:41.

I had the same problem. Just get rid of the add-ons in Firefox. Just go to Tools->Add-ons and disable/uninstall all the ones you don't use.

Standard view started working after I reset the FF preferences

Submitted by a visitor from afar on Mon, 2010-03-01 20:22.

I had the Firefox/Gmail standard view problem and fixed it by resetting the user preferences in Firefox in safe-mode.

Gmail keeps saying cookies not enabled

Submitted by a visitor from afar on Wed, 2010-03-03 02:40.

Hi there,

I have cleared the cache, overridden cookie handling to allow everything, deleted temp internet files, closed all other applications, uninstalled my Vet anti-virus, turned off Windows fire wall and restarted my computer at least 5 times.

It still keeps saying cookies are not enabled... help!!!

Got it to work in IE 8

Submitted by a visitor from afar on Tue, 2010-03-09 17:35.

I started having an issue 2/3/2010 and nothing had changed on my PC. No updates, no IE changes, no firewalls and no software was installed. After reading through numerous unhelpful suggestions to upgrade to a different browsers, it took me a week to figure out how to fix it on my PC. From my findings, I would suggest that Gmail had changed its "requirements" and I had to adjust IE8 to suit those requirements.

After re-setting all settings in IE (Advanced tab - Be warned all settings bar secondary homepages & favorites and some security settings are lost) AND after running the IEREREG Version 1.07 which worked in the past when IE misbehaved on Windows 7, it still did not work. I even performed an update which included 21 important updates, only one of which pertained to IE.

This still didn't fix the issue but it may have contributed to the overall fix! While it was mis-behaving, I was still able to get to Gmail via the gadgets you can use on iGoogle with the usual limitations (not emptying Trash can being the most annoying)

My fix was to add https://www.google.com to my trusted sites!

I already had https://mail.google.com added from last time it misbehaved (and the browser re-set didn't remove this) so when I added https://www.google.com it worked.

So in summary, it appears I either need to have https://*.google.com as a trusted domain or I have to add the two hosts as secure hosts / trusted sites.

My view is that the way that Gmail behaves changed which required a second host to be added to the list of trusted sites. It is disappointing that the finger is being pointed at IE straight away and the never ending suggestions to move to other browsers when the issue is caused by changes to the behavior of the application or insufficient testing.

Thank you

Submitted by cwd on Wed, 2010-03-10 08:23.

Wow, excellent, detailed description of your solution. Thanks so much for taking the time to write and share this with our readers! We're going to add this to our main article. I'm sure it will save many of us many valuable hours.